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NHS ParentLine

The NHS are delighted to now  be able to provide a confidential text messaging service to the Parents and Carers of children and young people aged between 5 and 19. This text messaging service will be called ParentLine 5-19 and from 1st November Parents will also be able to gain advice from a member of the School Nursing team via text message for topics such as Development, Healthy eating, Weight management, Behaviour management, Emotional health and wellbeing, Toileting, Sleep and more.

How it will work:

  • Parent/carer sends a text message to the ParentLine 5-19 number 
  • An automated reply confirms the message has been received.
  • A trained healthcare professional from the School Nursing team will respond to the message between 9am and 4pm Monday to Friday (Excluding weekends, bank holidays and School Holidays) within 24 working hours.

Please note that ParentLine 5-19 will initially only be available during School Term times and will be closed during School Holidays and this should not be used as an emergency service - urgent help should be sought from an NHS walk-in centre or call NHS 111, or in an emergency, dial 999 or go to A&E.


ParentLine 5-19 (Text messaging service)- 07312263131 text for advice from a member of the School Nursing team